Shopping at bowwow.shop is safe. Every credit card purchase you make on bowwow.shop is verified and protected with SSL encryption,.This means that we do NOT have the access to view your card detail.

We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, and JCB or Paypal and Afterpay.

We do not offer direct payment with bank transfer from our checkout page, however, you can pay your order with bank transfer by using Paypal. Ask help from one of our team through the live chat.

Yes, we offer Tracked Worldwide Shipping and Free Shipping options for all orders above US$50. Plus you receive FREE SMS updates of your shipment status.

To view the status of your order, kindly check your email or click this link.

Most of our orders are delivered between 8 - 12 business days.

● 6%
of orders are delivered in 4-7days;

● 41% of orders are delivered in 8-11days;

● 29% of orders are delivered in 12-15days;

● 24% of orders are delivered in 16+days;

These number are based from our Worldwide delivery estimates and may vary Country to Country.

If your order doesn't reach the free shipping threshold you can choose between: 

Standard Delivery at $3.50

Tracked & Insured Delivery at $4.50

Rates are in US$ and apply to Worldwide shipping.

At BowWow, we’re committed to you. We do offer size exchanges if you meet certain criteria. However, always check each item's sizing as we source our products from multiple suppliers.

Read more here

Each supplier have their own preferred shipping carrier partners based on the Country they ship. Commonly used are EMS ePacket, UPS andUSPS.

Please note that shipping carrier may be handed over to your Country local post office to proceed further by these original shipping carriers.