FAQ

How BowWow sizing works?

Is it safe to use my credit card on your site?

Shopping at bowwow.shop is safe. Every credit card purchase you make on bowwow.shop is verified and protected with SSL encryption,.This means that we do NOT have the access to view your card detail.

What forms of payment do you accept?

We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, and JCB or Paypal and Afterpay.

Can I pay with bank transfer?

We do not offer direct payment with bank transfer from our checkout page, however, you can pay your order with bank transfer by using Paypal. Ask help from one of our team through the live chat.

Do you offer tracked delivery?

Yes, we offer Tracked Worldwide Shipping and Free Shipping options for all orders above US$100. Plus you receive FREE SMS updates of your shipment status.

How can I track my order?

To view the status of your order, kindly check your email or click this link

How long does the delivery take?

At BowWow we believe in offering the most beautiful products at the most amazing prices. This means that in most cases our items will be shipped to you direct from the manufacturer.

Processing times:

Many of our items are unique and are made in small runs or to order. Please expect that once your order is placed you may have to wait for between 1 - 3 business days before it is dispatched.

Tracked Shipping:

We offer Tracked Global Shipping with ePacket and Free Shipping options for all orders above US$100. Since we deal with multiple suppliers in many cases your order items will be shipped individually. You will receive each tracking number as each item is processed.

Shipping Times (once your order is processed) (COVID-19 Updated):

  • 3% of orders are delivered in 4-7days;
  • 16% of orders are delivered in 8-11days;
  • 23% of orders are delivered in 12-15days;
  • 55% of orders are delivered in 16+days;

These number are based from our Worldwide delivery estimates and may vary Country to Country.

What size-match guaranteed means?

Do not trust stores selling XS, S, M, L and XL clothing sizes for your dog or offering size suggestions by bodyweight.

At BowWow, we guarantee our garments will fit your do perfectly. But, we need to know some important measurements first (chest circumference and body length). Check out the Size Guide tab above for info and video.

Why shouldn't I trust XS, S, M, L and XL sizes?

Just like humans, dogs can have different body shapes and weights, depending on age, breed, nutrition and activity level. Most of the time, choosing sizes between XS, S, M, L and XL will lead to a wrong purchase and a headhache trying to get money back or a new size reshipped because there is no clothing standard sizing for dogs!

Why should I buy with BowWow?

Good question! The answer is simple:

  1. We guarantee perfect size fit when you measure your dog or get money back
  2. We guarantee an online shopping experience second to none
  3. We guarantee unique clothing brands and styles with standardised sizes
  4. We offer 24/7 support with professional care about your orders
How much do you charge for shipping below US$100?

If your order doesn't reach the free shipping threshold you can choose between:

Standard Delivery at $6.50

Tracked & Insured Delivery at $8.50

Rates are in US$ and apply to Worldwide shipping.

I order the wrong size, can I exchange the item?

At BowWow, we’re committed to you. We do offer size exchanges if you meet certain criteria. However, always check each item's sizing as we source our products from multiple suppliers.

Read more here

What delivery carriers do you use?

Each supplier have their own preferred shipping carrier partners based on the Country they ship. Commonly used are EMS ePacket, UPS andUSPS.

Please note that shipping carrier may be handed over to your Country local post office to proceed further by these original shipping carriers.