Shipping Information


At BowWow we believe in offering the most beautiful products at the most amazing prices. This means that in most cases our items will be shipped to you direct from the manufacturer.

Processing times:

Many of our items are unique and are made in small runs or to order. Please expect that once your order is placed you may have to wait for between 1 - 3 business days before it is dispatched.

Tracked Shipping:

We offer Tracked Global Shipping with ePacket and Free Shipping options for all orders above US$50. Since we deal with multiple suppliers in many cases your order items will be shipped individually. You will receive each tracking number as each item is processed.

Shipping Times (once your order is processed):

  • 3% of orders are delivered in 4-7 days;
  • 16% of orders are delivered in 8-11 days;
  • 23% of orders are delivered in 12-15 days;
  • 55% of orders are delivered in 16+ days;

These number are based from our Worldwide delivery estimates and may vary Country to Country.

For Shipping Delays and Lost-In-Transit enquiries:

We understand that it's upsetting when your order doesn't arrive. Rest assured, for orders that pass 60 days* without being delivered to your address, you'll be refunded in full.

For orders that are delayed, and arrive after 45 days*, we offer a partial refund, depending on the circumstances.

For enquiries in regards to the conduct of your local postal service (within your country), you are enitiled to apply for compensation directly with them.

*Note: Orders placed during the CNY holiday will not be processed until the first business day after, and the 60 or 45 day count will start on that business day, not on the order placement date.

Please email us directly at for shipping enquiries.