How BowWow sizing works?

At BowWow we believe in offering the most beautiful products at the most amazing prices. This means that in most cases our items will be shipped to you direct from the manufacturer.

Processing times:

Many of our items are unique and are made in small runs or to order. Please expect that once your order is placed you may have to wait for between 1 - 3 business days before it is dispatched.

Tracked Shipping:

We offer Tracked Global Shipping with ePacket and Free Shipping options for all orders above US$50. Since we deal with multiple suppliers in many cases your order items will be shipped individually. You will receive each tracking number as each item is processed.

Shipping Times (once your order is processed) (COVID-19 Updated):

• 3% of orders are delivered in 4-7days;
• 16% of orders are delivered in 8-11days;
• 23% of orders are delivered in 12-15days;
• 55% of orders are delivered in 16+days;

These number are based from our Worldwide delivery estimates and may vary Country to Country.

Do not trust stores selling XS, S, M, L and XL clothing sizes for your dog or offering size suggestions by bodyweight.

At BowWow, we guarantee our garments will fit your do perfectly. But, we need to know some important measurements first (chest circumference and body length). Check out the Size Guide tab above for info and video.

Why shouldn't I trust XS, S, M, L and XL sizes?

Just like humans, dogs can have different body shapes and weights, depending on age, breed, nutrition and activity level. Most of the time, choosing sizes between XS, S, M, L and XL will lead to a wrong purchase and a headhache trying to get money back or a new size reshipped because there is no clothing standard sizing for dogs!

Look at the examples below:

Why should I buy with BowWow?

• We guarantee perfect size fit when you measure your dog or get money back
• We guarantee an online shopping experience second to none
• We guarantee unique clothing brands and styles with standardised sizes
• We offer 24/7 support with professional care about your orders

At BowWow, we’re committed to you. We’re able to offer you amazing value because we ship directly from our manufacturers.

If something doesn't meet your expectations then follow the steps below to arrange a replacement, refund or store credit. Please note, we cannot process refunds due to change of mind or failure on your part to measure your dog.

For size exchange (you must measure your dog and provide us with the measurements):

1. The size exchange is either for one size up or down;
2. You provide us with your dog's neck, chest and length measurements;
3. You send us a photo of your dog wearing the product you want to exchange (or next to your dog if you can't get it on);
4. You complete these steps within 10 days of receiving your order.

In some cases, to process your ticket we may request that you return your order to our Australian HQ address, in new condition with tags, and at your cost.

If your query hasn't been answered then please get in touch with us- we're happy to work with you to find the best outcome.

→Open a product-enquiry ticket.

For refund or replacement of a faulty product (NOT including an issue with sizing or colour looking different in real life compared to a digital screen):

1. Provide photographic evidence of the issue;
2. Clearly explain the fault and how it differs to what you expected to receive;
3. You complete these steps within 10 days of receiving your order.

Being a brand ambassador for BowWow means a lot and can help you to grow your fan-base.

Not only will you contribute with amazing photos of your pooch's clothes on Instagram and Facebook, but you will also review the product on our store to advise other dogs owners with correct sizing selection. 

If your photos are done with a professional camera, you will be featured in our store homepage and receive exposure on our partner networks!

Yes, your pooch will be promoted all around the web!

Want to apply? Click here

Do you offer tracked delivery?

Yes, we offer Tracked Worldwide Shipping and Free Shipping options for all orders above US$50. Plus you receive FREE SMS updates of your shipment status.

How much do you charge for shipping below US$50?

If your order doesn't reach the free shipping threshold you can choose between: 

Standard Delivery at $3.50

Tracked & Insured Delivery at $4.50

Rates are in US$ and apply to Worldwide shipping.

How can I track my order?

To view the status of your order, kindly check your email or click this link.

Every month thousands of dog owners visit bowwow.shop for unique fashion styles for their dog. As we love dogs as much as you do, we appreciate every question, review and suggestion to share with our big community of dog owners.

If you're dog enthusiasts and want to share or teach something, you're in the right place.

We are looking for woof-woof writers and content contributors every day but, before you start, make sure to read the below information!

WHAT WE ARE LOOKING FOR:

• Blog articles that bring value to our community. This means tips, recommendations or review about products or services;
• Articles that are 750+ words;
• Unique blogs that haven't been published elsewhere.

WHAT YOU'LL GET:

• A high-traffic blog article published and shared across our partner networks and social media;
• A do-follow backlink to your website or social media page;
• Opportunity for on-going paid blog writing.

If you feel this is aligned with what you're looking for, please submit your information below.  Our team will get back to you as soon as possible. Feel free to share a link to previous articles to speed up the publishing process.

Best Woofs,

The BowWow team